Personal Information We Collect and How We Use It
When you submit a "Literature Request" form to receive information concerning products listed on our web-site, submit an "Information Request" form to receive other general information about Entrex and our products, create an account in order to ask a question through our Customer Support Centre, we may request that you provide specific information about yourself.
When you submit your request, create a customer support account, you must give us your contact information (such as your name, company name, e-mail address and mailing address, fax number and telephone number) so that we may respond to your request or question.
At the time you provide your personal information, you may also be given the opportunity to opt-in to receiving updates and notifications regarding Entrex's special promotions, new product applications or services and other information that may be of interest to you. If you authorize us to send you promotional materials, we may do so using either the e-mail or the mailing address you provide. If you opt-in to receiving our updates and notifications and later decide you would rather not receive this information, please contact us through one of the channels identified below in the "Access" section of this policy.
- to fulfill your literature request;
- to fulfill your information request;
- to respond to your customer support question;
- to develop and maintain our relationship with you and to communicate with you;
- to satisfy Entrex's legitimate business interests (for example, conducting market studies and trend analysis and generating aggregate data and reports which record customer behaviour as a whole).
Questions and answers developed through the Customer Support Centre may also be added to the customer support database for future reference by other customers of Entrex. However, any personal information relating to your questions and answers will be removed such that the information contained in the database is limited to non-identifiable information.
When We Disclose Your Personal Information
Entrex may disclose your personal information to third parties engaged to assist us in providing services to you or to carry out one or more of the purposes described above.
Entrex reserves the right to co-operate fully with local, provincial and federal officials in any investigation relating to any personal information (including private electronic communications transmitted on any Entrex web-site) or any purported unlawful activities.
Knowledge and Consent
Entrex collects personal information about our customers only when our customers voluntarily provide it.
When personal information is provided to us, we use that information solely for the purpose(s) for which it was provided.
The form of consent provided by an individual, including whether it is express or implied, will largely depend on the sensitivity of the personal information and the reasonable expectations of the individual in the circumstances.
You may withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice. If you wish to withdraw your consent, please contact Entrex via the contact details provided in the "Access" section below. Entrex will inform you of the implications of withdrawing consent.
Other Information We May Collect
In addition to your personal information, we may also collect non-identifiable information passively using "cookies" and other web-tracking technologies.
A cookie is a small file containing information that a web-site creates when you visit it. A cookie can track how and when you use a web-site and can store that information. Entrex tracks your visits within our web-site using server-side session management technology, which replaces the use of client-side cookies (the technology used on most websites) and provides visitors with the added benefit of not having information written to or read from their machines via traditional cookies. Entrex uses the information it collects to determine the type of information that you are looking for on our web-site and to improve our web-site. Entrex uses information about the site you visited immediately prior to our site to assess the viability of links to our site that we have created on third party sites.
In addition to server - side session management technology, Entrex uses the following:
- Visitor web-site IP addresses are used anonymously to gather broad demographic information and to help diagnose problems with Entrex's server and to administer our web-site.
- "Path-tracking" information, such as "pages loaded", is recorded anonymously to provide data pertaining to general popularity of web-site areas.
How We Protect Your Personal Information
Entrex makes all commercially reasonable efforts to ensure that personal information collected from you is protected against loss and unauthorized access. Personal information is collected and stored in a secure manner supervised by Entrex. Access to your personal information is restricted to selected Entrex employees or representatives. In addition, Entrex employs generally accepted information security techniques, such as firewalls, access control procedures and cryptography, to protect personal information against loss and unauthorized access.
Retention of Your Personal Information
Entrex retains your personal information for as long as necessary to fulfil the purpose(s) for which it was collected and to comply with applicable laws. In the case of personal information collected through the Customer Support Centre, Entrex retains such information for future reference by both Entrex and yourself.
Links to Third Party Sites
You can contact us (see below) to request correction or update of your personal information or to remove yourself from our mailing list.
Entrex Door Controls
5502 Timberlea Blvd.
You may also contact us via our information request contact form.
Please note that any comments, suggestions or materials provided to Entrex shall be deemed to be of a non-confidential and non-proprietary nature (becoming the property of Entrex upon Entrex's receipt of same) and Entrex shall be entitled to use and distribute such comments, suggestions or materials to any other parties and for any other purposes, including, but not limited to, developing and marketing products and/or services incorporating or based on any such comments, suggestions or materials.